Frequently Asked Questions

What does Boxitoys sell?

Boxitoys offers toys, games, kids’ clothing, baby essentials, and accessories for everyday adventures and special moments.

How long does order processing take?

Orders are processed and dispatched within 1–3 business days after payment confirmation.

When will my order arrive?

Estimated delivery is 7–12 business days after dispatch. Please allow an additional 1–3 business days for processing.

Business days exclude weekends and public holidays. Delivery estimates may vary due to your location, customs clearance, or carrier delays.

Do you ship internationally?

We ship to eligible destinations worldwide. Availability and shipping charges are shown at checkout. If your location is unavailable, please contact us before ordering.

Is shipping free?

Any available free-shipping offer and its conditions will be displayed on our website or at checkout. Otherwise, shipping costs are shown before you complete your purchase.

How can I track my order?

Once your order ships, we’ll send a shipping confirmation with tracking details where available. Tracking information may take time to update after dispatch.

Why did my items arrive separately?

Items may ship from different fulfillment partners, so products from the same order can arrive in separate packages on different days.

How do I choose the right clothing or shoe size?

Check the size chart on the product page and compare it with your child’s measurements. Age recommendations are a guide, and sizing may vary between products.

How do I know whether a toy is suitable for my child?

Read the recommended age, product details, and safety instructions before purchasing. Some items are intended for older teens or adults, so please check each listing carefully.

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your location and device.

Can I change or cancel my order?

Contact us as soon as possible with your order number and requested change. We’ll check whether it can still be made. Changes or cancellations may not be possible once an order has been processed or dispatched.

What if my order arrives damaged or incorrect?

Please contact us with your order number and photos of the item and packaging so we can review the issue and help resolve it.

What if my order hasn’t arrived?

Check your tracking information first. If the estimated delivery timeframe has passed, contact us with your order number so we can investigate.

Can I return an item?

Please review our Return & Refund Policy for eligibility, return instructions, and applicable timeframes. Contact us before sending an item back so we can provide the correct instructions.

Will I need to pay customs duties or import taxes?

International orders may incur customs duties, taxes, or handling fees. Charges not collected at checkout may be payable upon delivery, depending on your destination.

How can I contact Boxitoys?

Use our Contact Us page. For order-related questions, include your order number and the email address used at checkout.