At Boxitoys, we want you to know what to expect when placing an order. Please review our shipping information below.

Shipping Destinations

We ship to eligible destinations worldwide. Availability depends on your location and the items ordered. If your address is not supported at checkout, please contact us before placing an order.

Order Processing

Orders are processed and dispatched within 1–3 business days after payment confirmation.

If an item becomes unavailable or processing is delayed, we will contact you using the details provided with your order.

Estimated Delivery

Estimated delivery is 7–12 business days after dispatch for supported destinations. Business days exclude weekends and public holidays.

Delivery times are estimates, not guarantees. Your location, customs clearance, carrier disruptions, and busy holiday periods may affect arrival times. Any different estimate shown for a product or at checkout applies to that order.

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase. Any free-shipping offer will state its eligibility requirements, including applicable destinations and minimum order amounts.

Tracking Your Order

When your order ships, we will send a shipping confirmation with tracking details where available. Tracking updates may take time to appear after the carrier receives your package.

Multiple Packages

We work with fulfillment partners, so items in the same order may ship separately and arrive on different days. Tracking details will be provided for each shipment where available.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, or handling fees. Where these charges are not collected at checkout, they may be payable upon delivery according to the destination’s rules.

Shipping Address Changes

Please check your delivery address carefully before placing your order. If you notice an error, contact us promptly at [customer support email]. We will try to update the address, but changes may not be possible once processing or dispatch has begun.

Delayed, Missing, or Damaged Orders

If your order has not arrived within the estimated timeframe, or tracking shows delivery but you cannot locate it, contact us with your order number so we can investigate.

If an item arrives damaged, please send your order number and photos of the item and packaging. Keep the packaging while we review the issue.

Returns and Refunds

For information about returning an item or requesting a refund, please see our [link to Return & Refund Policy]. This Shipping Policy does not limit your applicable consumer rights.

Contact Us

For shipping questions, contact [customer support email] and include your order number if available.